AI can help online casinos provide best possible UX

Web 3.0, AI, and video games will have a major influence on Online Casinos and they further enhanced the user experience of the players. There has been a quick question and answers round with Allan Auning-Hansen CEO, of CEGO regarding AI Innovations.

Casino Beats first asked them about How the year 2023 has gone so far for them. He replied in a great manner and said that every year is an exciting year and he was very happy with the progression that they have experienced in the UK market. CEGO has been set up with a focus to provide a lot of fun at low stakes. The players appreciated our online games.

The next question is related to challenges that have been faced by the CEGO as CEGO’s network is in Denmark, Sweden, and UK. Mr. Allan Auning- Hansen replied that we need to do a lot of innovations and our team is fully dedicated to developing the tools that may add a lot of fun to the online casino and avoid all sorts of risks related to gambling.

Thirdly, they asked what tools CEGO used to support those people who are suffering from gambling harm. After hearing this question Allan replied very smoothly and mentioned his goal. He said that our approach is that our players will play gambling with fun and in a healthy way. For this, we have implemented various tools like a game scanner. We have an in-house psychologist who works closely with our team and attends to the customer’s calls very politely and gives guidance if needed.

Then comes the most important question of the session how AI can be used in online casinos? In regard to this question, he said that he started implementing AI in 2018. The most amazing thing about Artificial Intelligence is that it provides a lot of opportunities in terms of customer targeting, improved customer support, and so on.